Received a defective/wrong item? No problem, our exchanges and returns policies are designed to make that as easy as possible.

To return any products please email us cs@face-kare.com   

Send your order ID and complete details about what exactly is the cause of return

  • Return shipping, insurance, and handling is the responsibility of the customer.
  • Credits will not be issued until the product is received in acceptable condition.
  • Client is advised to not use the product. As any used product may or may not be refunded / returned / exchanged as depending upon scenario.
  • Products will only be accepted for exchange/credit if received in sell-able condition.
  • Any Claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 10 working days of receipt of goods.
  • A restocking fee will apply to any product returned for reason other than defect or damage.
  • Custom clearance in customer’s country is not our responsibility.