Return and Refund

Return and Refund

Received a wrong item? No problem, our exchanges and returns policies are designed to make that as easy as possible.

To return any products please email us cs@face-kare.com
Send your order ID and complete details about what exactly is the cause of return

• Return shipping, insurance, and handling is the responsibility of the customer.

• Credits will not be issued until the product is received in acceptable condition.

• Client is advised to not use the product. As any used product may or may not be refunded / returned / exchanged as depending upon scenario.

• Products will only be accepted for exchange/credit if received in sell-able condition.

• Any Claim for incorrect shipment, faulty or damaged goods on delivery, must be
made within 05 working days of receipt of goods.

• A restocking fee will apply to any product returned for reason other than defect or damage.

• Custom clearance in customer’s country is not our responsibility, we can reship but no refunds.